Privacy Policy

Privacy Policy

Madar may collect certain personal information necessary to improve user experience and provide the best possible service.

  • Transaction Information: This includes details of orders, transactions, amounts, billing information, and payment methods used.
  • Location Information: Location information may be collected when location services are enabled on the device.
  • Device Information: This includes device type, operating system, version, device identifiers, and network information.
  • Usage Information: This includes access times, browser type, language, and Internet Protocol (IP) addresses.
  • Cookies: Used to improve user experience, save preferences, and analyze website performance.

This information is protected and used only to improve Madar's services, and is not used or shared in any way with other companies or entities.

Return and Exchange Policy

If you wish to exchange or return a product, you must contact us first before taking any action.

  • The customer has the right to exchange the product with free shipping if the product is defective or does not match the specifications specified at the time of purchase.
  • The exchange request must be submitted within 3 days from the date of receiving the product.
  • This includes problems during shipping such as product damage or spillage.
  • Products included in discounts and offers are not exchanged or returned, with the exception of a defect in the product.

Cases of Non-Acceptance of Returns

  • Returns are not accepted after 3 days from the date of receipt.
  • If the product changes from its original condition for any reason.
  • If the product is used beyond the purpose of testing.
  • Products manufactured based on customer request according to specific specifications.